Complaints Procedure

Are You experiencing dissatisfaction with my services?

My intention is to offer services in ways that value integrity, inclusion, care and respect for all. I also know that, despite my very best intentions, you may be experiencing dissatisfaction or pain due to my actions. Please know that I  believe that every voice matters and I want yours to be heard.


I value feedback and  aim to receive it with openness. I am committed to learning and improving my services, communication and practice. If at any time your feedback is difficult for me to hear I commit to getting support to genuinely open my  heart to what you want me to understand. Please contact me

Please send me an email with the word ‘ dissatisfaction ‘ in the subject and share what it is you would like me to know.  I will respond within 48 hours and arrange a phone or video call with you. It is my wish that I will be able to connect to your feelings, needs and requests during our time together and through using the framework of NVC we can find a way to resolve tis matter and enable me to make changes to prevent similar situations from arising again.  

If you don’t want to contact me directly or we have met and have NOT been able to find a resolution together, you or I  may wish to contact the Conflict Transformation Weave NVC-UK. My wish and request is that you contact me directly in the first instance to see if we can resolve things between us. 

Conflict Transformation Weave 

The Conflict Transformation Weave is a group of NVC practitioners who help NVC communities to respond and move through conflicts by building agreements, skills and resilience. You can find out about them here. They will guide you through the service they offer.

Centre for Nonviolent Communication

I am an NVC trainer certified with the International Centre for Nonviolent Communication (CNVC) and hold a current licence to practice (which states the process CNVC uses to resolve disputes) You can contact them at any time.